When creating your chatbot, just remember to keep a few things in mind.
First and foremost, the goal of chatbots is to save time for customers. Shopping is faster and easier than ever before, yet customers are still looking for ways to streamline the process.
Studies show that it’s best to keep the point of sale under five clicks. Address any concerns they have, ask some open-ended questions, and then direct them to whatever it is they’re looking for. Anything more will often result in losing a sale.
Be transparent with your customers at all times, and be sure to include an option to end the conversation at any time. There’s no point in keeping someone engaged who isn’t going to buy anything!
Have fun when creating your chatbot and good luck in the growth and future of your business!